JAPAN EASYCNC LIMITED places the highest priority on customer satisfaction and believes we offer the highest quality products on the market. If you are not happy with your purchase for any reason, please let us know. We’ll do whatever it takes to respond to your concern and remedy the problem!
All we ask is that you request a Return Merchandise Authorization (RMA) via email at [email protected] or via telephone at (+81) 50 5806 8838 to get instructions on how to send your item back to us. We'll ask for your reference number (found on the packing slip or invoice) and the reason for return.
All returns must be in original condition, include original outer packaging, all software (if applicable), inner packing materials, and other accessories. Products which are not received in their original condition as defined above will automatically be returned to sender. In the rare event that a return is rejected, the decision is final and not negotiable.
EASYCNC reserve the right to refuse a return or to charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns. In addition, there may be some restrictions on certain products being returned, such as:
- Non-cancellable and non-returnable products (as communicated per your invoice or order acknowledgement)
- Expired, refrigerated, radioactive, or DEA-regulated materials
- Consumables (buffers, cleaners, gloves, tubing, ear plugs, fittings, etc.) once their primary packaging or inner wrapping has been opened
- Products that are no longer in usable condition (unless being returned for repair)
It is recommended that you use a traceable delivery method for all returns and insure your delivery for safe return to EASYCNC so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.
Once your return is received and inspected by the Quality Control Dept. (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your EASYCNC Account for future use. You could also advise us to reapply the credit to your credit card or original method of payment if necessary. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
You could learn more about Return Policy here: