FAQ & Solutions

Product & Package

How can I confirm the product I am looking at is NEW or USED?

You could please kindly refer to the product description in the product page you are looking at.
Normally there is a distinct sign indicating the condition (NEW or USED) of the product.
If the product description is without a distinct sign indicating the condition of the product, you could please kindly contact us for more details.
All the products listed at the website, both NEW and USED, are in good working condition for your satisfaction.

How can I know the stock is enough for purchasing at this moment?

The stock is under daily inspection in order to maintain sufficient quantity for moderate purchasing by customers all over the world.
You could please kindly place the orders according to the actual quantity you need.
For a quantity purchase of products in a large number, if available, you are always welcome to contact us for more details in advance.

Can I confirm the product condition by referring to the pictures in the product page?

Yes. The pictures in the product page are all taken in kind and displaying the actual condition of the product itself.
You are always welcome to contact us for more pictures of the product if necessary.

Will all the products in my order be tested before the shipment?

Yes. All the products in your order are going to be professionally tested before the shipment to the receiver.
Any substandard product, if available, will be separated and replaced with qualified one in order to ensure full compliance with the technical specifications.

Payment & Shipment

How about the packaging of the products?

The packaging of the products will be of standard export packing according to the latest industry standard.
You are always welcome to contact us for customized packaging if necessary.

Which payment method can I select?

You are advised to select one of the payment methods according to your preference and convenience as below:

• Bank Transfer (T/T)
• Western Union
• PayPal
• Credit Card (normally can be processed by PayPal or mobile wallet online)
• Apple Pay / Google Pay / Amazon Pay / Samsung Pay / AliPay / WeChat Pay (developing mobile wallet)

In order to facilitate the delivery schedule, please remember to send us the copy of transfer receipt after you do the payment.

How can I figure out the total amount of my order?

The order amount would be clearly listed in the confirmed orders, containing the value of the products, the freight of delivery (if available), the fee of payment (if available) and so on.
The payment of total order amount is denominated in US dollars (US$).

Can I get a special discount for a quantity purchase?

Yes. A special discount is always available for a quantity purchase of products in a large number.
The special discount rate may vary from one product to another. You are always welcome to contact us for more details in advance.

Which shipment method can I select?

You are advised to select one of the shipment methods according to your preference and convenience as below:

• FEDEX
• TNT
• DHL
• UPS
• Special logistics companies (customized service)

If you have an Express Account of the logistics companies mentioned above, please advise us in advance of placing orders.

Where will the products in my order be shipped from?

In most cases the products will be shipped from our bonded warehouse in Hong Kong or China.

How about the lead time of the products?

The lead time of the products listed at the website is about 2-3 business days unless otherwise mentioned.

How about the delivery time of the package to reach my country?

The delivery time may vary from one country to another, especially during peak periods.
You could please kindly refer to estimated delivery time to different international locations as below:

• North America zone: 2-4 business days
• Europe zone: 2-5 business days
• Asia-Pacific zone: 1-3 business days
• Africa-South America zone: 3-6 business days

You are always welcome to track the delivery status at the website of the given logistics companies.

Can I declare a lower custom invoice value for the shipment?

Yes. If you prefer lower value, please kindly advise us in advance.
For new customers, we will normally do the shipment by original value unless otherwise mentioned.

After-Sale Service

What is the warranty or guarantee period of the products?

The warranty or guarantee period of the NEW products listed at the website is 360days unless otherwise mentioned.
The warranty or guarantee period of the USED products listed at the website is 90days unless otherwise mentioned.

Will after-sale service be available if warranty or guarantee period has expired?

Yes. After-sale service will be still available even if warranty or guarantee period has expired.
We are looking forward to solving your problem together and protecting your benefit responsibly.
You are always welcome to contact us for more details and feasible solutions.

General Questions

What can I do if my search returns no results?

You could please kindly try another Part Number / Keyword and search again.
Please also kindly contact us for more information about your requirements easily.

Can I start a live chat or leave a message at the website?

Yes. You are always welcome to start a live chat at the website during Monday - Friday (except public holidays), 9:00am - 6:00pm.
Yes. You could please kindly leave a message at the website whenever and wherever possible. Our soonest reply would be within 1 business day.

How can I know my order is placed successfully and appropriately after I check out?

An official email confirmation with a subject containing the given new order number would be sent from sales@easycnc.net to your registered email address after you place the order.
You could please kindly reconfirm the details of the email and feel free to contact us if you need some help whenever and wherever possible.

Can I check out as a Guest only?

Yes. You could please kindly check out as a Guest without register and login.
In order to get access to the latest product information as well as more considerate online service, we sincerely suggest check out after register and login the system for your future convenience.

Who can I contact if I prefer to do business by regular emails?

If you prefer doing business by regular emails (Shopping off the Website), you are always welcome to find and order anything you need outside this system by easily communicating with our professional teams from International Sales Dept. and Customer Service Dept. via interactive instant messengers as well as comprehensive email service.

What can I do if I could not receive any email from EASYCNC?

You could please kindly help yourself to reconfirm your email inbox files and spam files sent from email domain @easycnc.net.
In some cases if the anti-spam technology keeps the unfamiliar email from reaching you, you could please kindly help yourself to add our email domain @easycnc.net or email address sales@easycnc.net to the white list before sending email to us.
Our soonest reply would be within 1 business day.