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FAQ & Solutions
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Questions:
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Answers & Solutions:
How can I confirm the product I am looking at is NEW or USED? You could please kindly refer to the product description in the product page you are looking at. The stock is under daily inspection in order to maintain sufficient quantity for moderate purchasing by customers all over the world.
Can I confirm the product condition by referring to the pictures in the product page? Yes. The pictures in the product page are all taken in kind and displaying the actual condition of the product itself.
Will all the products in my order be tested before the shipment? Yes. All the products in your order are going to be professionally tested before the shipment to the receiver.
How about the packaging of the products? The packaging of the products will be of standard export packing according to the latest industry standard.
Which payment method can I select? You are advised to select one of the payment methods according to your preference and convenience as below:
In order to facilitate the delivery schedule, please remember to send us the copy of transfer receipt after you do the payment.
How can I figure out the total amount of my order? The order amount would be clearly listed in the confirmed orders, containing the value of the products, the freight of delivery (if available), the fee of payment (if available) and so on.
Can I get a special discount for a quantity purchase? Yes. A special discount is always available for a quantity purchase of products in a large number.
Which shipment method can I select? You are advised to select one of the shipment methods according to your preference and convenience as below:
If you have an Express Account of the logistics companies mentioned above, please advise us in advance of placing orders.
Where will the products in my order be shipped from? In most cases the products will be shipped from our bonded warehouse in Hong Kong.
How about the lead time of the products? The lead time of the products listed at the website is about 1-2 business days unless otherwise mentioned.
How about the delivery time of the package to reach my country? The delivery time may vary from one country to another, especially during peak periods.
You are always welcome to track the delivery status at the website of the given logistics companies.
Can I declare a lower custom invoice value for the shipment? Yes. In order to save the custom clearance time and reduce the import tax for the buyer, we will do the shipment by lower custom invoice value unless otherwise mentioned.
What is the warranty or guarantee period of the products? The warranty or guarantee period of the NEW products listed at the website is 180days unless otherwise mentioned.
Will after-sale service be available if warranty or guarantee period has expired? Yes. After-sale service will be still available even if warranty or guarantee period has expired.
What can I do if my search returns no results? You could please kindly try another Part Number / Keyword and search again.
Can I start a live chat or leave a message at the website? Yes. You are always welcome to start a live chat at the website during Monday - Friday (except public holidays), 9:00am - 6:00pm (JST).
How can I know my order is placed successfully and appropriately after I check out? An official email confirmation with a subject containing the given new order number would be sent from [email protected] to your registered email address after you place the order.
Can I check out as a Guest only? Yes. You could please kindly check out as a Guest without register and login.
Who can I contact if I prefer to do business by regular emails? If doing business by regular emails (Shopping off the Website), you are always welcome to find and order anything you need outside this system by easily communicating with our professional teams from Sales Dept. and Customer Service Dept. via interactive instant messengers as well as comprehensive email service as below:
What can I do if I could not receive any email from EASYCNC? You could please kindly help yourself to reconfirm your email inbox files and spam files sent from email domain @easycnc.net. Neep Help? Please Start a Live Chat or Leave a Message
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